Privacy Policy

1. Information We Collect

1.1 Information You Provide Directly

When you contact us via email at hello@daldom.com or through any contact form on this site, we collect the information you voluntarily provide — typically your name, email address, company name, and the content of your message. We do not sell or rent this information to third parties under any circumstances.

1.2 Information Collected Automatically

When you visit daldom.com, our hosting infrastructure may automatically collect standard server log data including your IP address, browser type and version, operating system, referring URLs, pages visited, and the date and time of your visit. This data is used solely for security, performance monitoring, and aggregate analytics. It is not linked to any personally identifiable information.

1.3 Cookies

This website uses only essential, first-party session cookies necessary for the site to function correctly (such as language preference). We do not use advertising cookies, third-party tracking pixels, or cross-site behavioural cookies. You may configure your browser to refuse cookies, though this may affect the functionality of certain site features.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to enquiries, partnership requests, and inbound communications
• To maintain the security and integrity of this website
• To understand aggregate traffic patterns and improve the site's content and performance
• To comply with applicable legal obligations under Saudi law and international best practices

We do not use your information for automated profiling, behavioural targeting, or any form of AI-based decision-making that affects your rights.

3. Legal Basis for Processing

Where applicable under data protection law, our legal basis for processing your personal information is one of the following:

• Consent: Where you have explicitly provided information to contact us
• Legitimate interests: For website security, fraud prevention, and improving our services, provided those interests do not override your fundamental rights
• Legal obligation: Where processing is required by applicable Saudi law or regulation

4. Data Sharing and Disclosure

Dal Dom does not sell, trade, or otherwise transfer your personal information to third parties for commercial purposes. We may share information in the following limited circumstances:

• Service providers: We may engage trusted service providers (such as hosting infrastructure providers) who access data only as needed to provide services to us and are bound by confidentiality obligations.
• Legal requirements: We may disclose information if required to do so by law, court order, or governmental authority in the Kingdom of Saudi Arabia or other applicable jurisdiction.
• Corporate transactions: In the event of a merger, acquisition, or sale of assets, personal data may be transferred as part of that transaction. We will notify affected individuals prior to any such transfer where reasonably practicable.

5. Data Retention

We retain personal information only for as long as necessary to fulfil the purpose for which it was collected or as required by applicable law. Inbound enquiry data is retained for a maximum of 24 months from the date of last communication. Server log data is retained for 90 days and then permanently deleted.

6. Data Security

We implement industry-standard technical and organisational measures to protect your information against unauthorised access, loss, alteration, or disclosure. This includes encrypted connections (TLS), access controls, and regular security reviews of our hosting infrastructure. However, no method of transmission over the internet is 100% secure.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data where no overriding legitimate grounds exist for its retention
• Object to or restrict certain types of processing
• Withdraw consent at any time where processing is consent-based

To exercise any of these rights, contact us at hello@daldom.com. We will respond within 30 calendar days of receiving your request.

8. International Transfers

This website is operated from the Kingdom of Saudi Arabia. If you access it from outside Saudi Arabia, your information may be transferred to and processed in Saudi Arabia or in the jurisdiction where our hosting infrastructure is located. By using this site, you acknowledge and accept this transfer.

9. Children's Privacy

This website is not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently received information from a minor, please contact us immediately at hello@daldom.com.

10. Links to Portfolio Products

This website contains links to our portfolio products (Maktabi, Wudd, ProcureIn, SATE). Each of those products is a separate service with its own independent privacy policy. Dal Dom is not responsible for the privacy practices of its portfolio companies once you leave daldom.com. We encourage you to review the privacy policy of each product before providing personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational circumstances. When we make material changes, we will update the "Last updated" date at the top of this page. Continued use of this website after any update constitutes acceptance of the revised policy.

12. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: